I had the strangst conversation with the support team. I sent them this: "Dear Madam, Sir, I noticed that I have been billed 66 euro on Jan 11. I did not sign up for a renewal of the subscription. In fact, I was not satisfied with the product when I purchased it (and haven't used it for months)." That I'm not satisfied with the product has to do with the fact that all the programs are nearly identical, with the same easy method applied to relax you. I also didn't realize there would be an automatic renewal of the subscription!! Anyhow: this was their response: "As per our Terms and Conditions, refund requests must typically be made within 30 days of a charge. Unfortunately, as your recent charge from January 11 falls outside of this specified window, we are unable to process a refund for this payment." I responded by saying that it's only 17 days past Jan 11, so I am well within the 30 day limit for requesting a refund. Get this: I can't believe this response: "Hi An, Thank you for your follow-up message. I understand your calculation regarding the 17 days since your recent charge on January 11. Our records indicate that the eligibility for a refund, as per our Terms and Conditions, for this particular payment does not meet the criteria within the 30-day refund window. Therefore, we are unable to process a refund for this payment." WTF! Anyone seen the 'Computer says no' sketches of ittle Brittain??
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