Shocking computerised customer service, clearly a money making ploy, with no care for the athletes! My partner & I had booked onto our 2nd race at the Manchester Hyrox Doubles in Jan26, but I was rushed to hospital this week and had to have surgery to remove my appendix, which meant I wouldn’t be able to compete. We contacted Hyrox directly to try and change the name so my partner could still compete or re-sell the tickets, which was met with a decline from the shocking customer service team, as we had not booked the flex ticket (as we had no intention of cancelling). What a poor issue resolution service, I will not be booking another Hyrox - clearly more bothered about revenue than repeat business.
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