Review Time
My purchase was a mistake and I contacted them almost immediately after noticing the error 2 MONTHS BEFORE OF THE COMPETITION. I have acted in good faith, provided the required information, and followed every step indicated, yet I have not received a concrete solution.
I respectfully request a definitive resolution — either a correction of the registration/ticket category or a refund. It is very frustrating to be redirected between parties without a clear outcome.
Please review my case again and provide a final response and solution as soon as possible. I am keeping record of all communications.
Thank you for your time and prompt attention to this matter.
Horrible would NEVER do it again. Referees were extremally unprofessional, signs did not work, tracker was incorrect, laps were not clear. Extremely commercial. Has nothing to do with sports it has just become a money machine very sad..
Disappointing automated customer service, focused solely on profits, neglecting athlete needs! My partner and I had signed up for our second race at the event in January, but I was unexpectedly hospitalized this week and underwent surgery to remove my appendix, preventing me from competing. We reached out to the company to request a name change so my partner could still race or resell the tickets, but the response from the customer service team was disappointing, as they declined our request since we hadn't purchased the flexible ticket (which we didn't think we needed). What a lackluster resolution process; I will not be registering for another event with them—clearly more focused on profits than customer loyalty.
Shocking computerised customer service, clearly a money making ploy, with no care for the athletes! My partner & I had booked onto our 2nd race at the Manchester Hyrox Doubles in Jan26, but I was rushed to hospital this week and had to have surgery to remove my appendix, which meant I wouldn’t be able to compete. We contacted Hyrox directly to try and change the name so my partner could still compete or re-sell the tickets, which was met with a decline from the shocking customer service team, as we had not booked the flex ticket (as we had no intention of cancelling). What a poor issue resolution service, I will not be booking another Hyrox - clearly more bothered about revenue than repeat business.
I purchased Hyrox clothing items for my wife. The tights were too thin for her liking so I requested a return. To start, the return request is a challenge. Finally the chat responded and gave me a return link. Let me pause to say that they only reply to the chat once per day.The return link did not work and after 5 or 6 requests they were finally able to get it to work.Now I have a return authorization but they want me to pay $30USD to ship a pair of tights. I only paid $9 to receive the tights and a top.It appears that this is all a scam to keep returns down.Be aware that returns are notReasonable if you buy from Hyrox/Puma
I bought a ticket for a Hyrox Benelux event, only to find out later that this ticket type should never have been sold to me or anyone else. I discovered this when I contacted them after getting injured and asked about options. Their response? They admitted the mistake but refuse to offer any solution. No refund, no transfer, no alternative. This means I lose my money and someone on the waiting list misses the chance to compete. I proposed options like deducting the amount from a flex ticket but I got a firm no. If you are considering buying from them, be aware; when they make an error, you bear the cost.
If I could give less than one star, I would. The experience with Hyrox customer service is truly horrific. I am asking for a copy of my invoice as I didn't receive a copy by email or in the box. I have gone back and forth with the customer service for weeks with no helpful response. Every time they respond with a different reason as to why they can't help me, some that don't even make sense and are just copy and paste answers to avoid having to do the work. I have provided them with all of the information they have asked for in detail and they still are too lazy to do the job they are paid to do. Do better.
I’m genuinely disappointed with how HYROX UK has handled my situation. I’m due to undergo rotator cuff surgery three weeks before my event, leaving me medically unfit to compete.I provided medical evidence and only requested a simple name change not a refund. HYROX repeatedly sent template policy responses, refusing any flexibility because I didn’t purchase their “Flex Add-On.”They have now confirmed in writing that if I arrived in a sling and on pain medication, I would be refused entry as “medically unfit” — yet they’re still keeping my £250 doubles entry fee.This approach shows no compassion, fairness, or duty of care to athletes facing genuine medical circumstances beyond their control.
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