I’m genuinely disappointed with how HYROX UK has handled my situation. I’m due to undergo rotator cuff surgery three weeks before my event, leaving me medically unfit to compete.I provided medical evidence and only requested a simple name change not a refund. HYROX repeatedly sent template policy responses, refusing any flexibility because I didn’t purchase their “Flex Add-On.”They have now confirmed in writing that if I arrived in a sling and on pain medication, I would be refused entry as “medically unfit” — yet they’re still keeping my £250 doubles entry fee.This approach shows no compassion, fairness, or duty of care to athletes facing genuine medical circumstances beyond their control.
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