Disappointing automated customer service, focused solely on profits, neglecting athlete needs! My partner and I had signed up for our second race at the event in January, but I was unexpectedly hospitalized this week and underwent surgery to remove my appendix, preventing me from competing. We reached out to the company to request a name change so my partner could still race or resell the tickets, but the response from the customer service team was disappointing, as they declined our request since we hadn't purchased the flexible ticket (which we didn't think we needed). What a lackluster resolution process; I will not be registering for another event with them—clearly more focused on profits than customer loyalty.
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