My purchase was a mistake and I contacted them almost immediately after noticing the error 2 MONTHS BEFORE OF THE COMPETITION. I have acted in good faith, provided the required information, and followed every step indicated, yet I have not received a concrete solution.
I respectfully request a definitive resolution — either a correction of the registration/ticket category or a refund. It is very frustrating to be redirected between parties without a clear outcome.
Please review my case again and provide a final response and solution as soon as possible. I am keeping record of all communications.
Thank you for your time and prompt attention to this matter.
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