iamfashionglobal.com

Not what I was promised

The program turned out very different from what I was sold. The sales rep told me about a very active community, about a team who would follow up and ask if you are keeping up with the tasks or if you need extra help. In reality, there isn't a community there. Coaches are VERY slow to answer questions or review tasks - they take at least two weeks.The information is good, but the process is not what I was promised.Update after the response to my review.Please, don’t twist my words. I did not say that I love the program. In fact, I basically said that I was disappointed with the dishonesty of the selling team and with the huge gap between the expectations you set at the selling stage and what you actually deliver.I said that the information was good. But good information doesn’t make a good educational program. What would make it good would be the coaches and their genuine commitment to deliver results. This is not the case here.Another update:After my last update to the review, I was contacted by the founder of the company, who was very irritated by the fact that I posted my review online (even though they had previously approached me to post my "honest" opinion).She lectured me for going public and for not having given them the chance to do better by first approaching them (which was not true. I had told the person who asked me for a review that I was hesitating to write one, because I didn't like the program, and so I wanted to take some time and make sure of this first. She ignored my comment back then, never asked why I wasn't happy). Here is a glimpse of her message:"In fact when you’re not happy with the support, the best and first thing is to write to us. I don’t see any interest to say publicaly something your can share first with the support team. Clothilde reached out to you , because we need help to improve our reviews score . And we have many people who love and support the program, but don’t leave the review. But sharing something where you are not happy is not helpful. The program brings value when both parties participate. If you re not happy , share with us first and then we can work on it, leave us some time to improve. it’s human first off all. I believe when you’re not happy , first of all say it loud to the team."When the founder approached me with her reproach, I told her I was disappointed by this approach and by the fact that she didn't even want to talk about the substance of my review, but just about the fact that I made it public. So I gave her a list of what I thought was wrong with their program: overpromising when selling and not having conducted a proper discovery, very slow responses from coaches, inaplicability of their methods to my brand.Had they done the proper discovery work at the selling stage, they would have known that most of what they are teaching simply doesn't apply to my niche.The founder's answer:"Hello Corina, I absolutely love feedback ! I believe it’s the great way to learn and improve ourselves. My point was I would love to have your feedback before you post a review, so I have a chance to understand your situation and work on the points you mentionned. I’m not defensive, no I try to offense you. I m here to discuss and see how I can help. I’m moving between houses , and don’t have time to look at each point you mention to reply in details. Please give me some time so I can come back to you with a detailed plan and solutions. I will also talk to Barbara to understand what she promised, so I can clearly understand the gap. Thank you for your patience and understanding. Have a good day!"That was on April 12th 2025. Today is June 11th 2025, I never heard back from her.Conclusion: it is a poor service provided by an irresponsible team, who is not ready to take action and respond to feedback constructively.Now I am even more disappointed than I was in the beginning.

Date of experience: Mar 21, 2025