The experience with the service was exceptional. I encountered some delivery problems, which were entirely due to the local postal service and not the company. They handled the situation remarkably well, being one of the fastest to resolve issues I've ever dealt with. What went wrong? The service provided a tracking number, but the postal service mistakenly sent the item to the wrong mail center, causing a delay of 1.5 weeks before it was finally located and delivered. By that time, I had to choose a different print for my gift. What went well? The quality of the print that arrived exceeded my expectations. The paper was thick and nearly card-like. I truly couldn't find any faults, and the representative was impressively quick and responsive, addressing my inquiry within about 3 hours of my initial contact. Final thoughts:
5 stars for the service
1 star for the local postal service
100 stars for the representative
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