As an early supporter of this company, I am deeply let down by the product quality and their customer service. I bought a power bank that malfunctioned well before the 18-month warranty expired. Although I reported the issue a couple of months late due to personal commitments, the failure occurred within the warranty period. Instead of upholding their promise to quality and assisting a loyal customer, the company's response suggested the product is engineered to fail just as the warranty lapses. This untrustworthy behavior and lack of responsibility are appalling. They treated me, a loyal customer, like a "businessman" trying to exploit them. If you're thinking about their products, be cautious: Poor Quality: The product is defective and failed quickly. Untrustworthy Warranty Policy: They seem reluctant to honor the warranty, even when the failure was on their timeline. Poor Customer Service: Early support is met with disdain. I see they are currently promoting new products. I will ensure my experience with their defective quality and lack of integrity is shared widely. Save your money and opt for a company that stands by its products.
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