As an early supporter of this company, I am deeply frustrated with both the quality of the product and the customer service provided.
I bought a power bank that malfunctioned well before the 18-month warranty was up. Although I reported the issue a couple of months late due to personal commitments, the defect occurred within the warranty period.
Rather than uphold their promise of product quality and assist an early customer, the company's response suggested that the product is meant to fail right as the warranty concludes. This lack of honesty and accountability is appalling. They are treating a loyal customer as if I were trying to take advantage of them.
If you’re thinking about their products, be cautious:
Poor Quality: The item is defective and failed very quickly.
Untrustworthy Warranty Policy: They appear reluctant to honor the warranty, even though the failure was on their timeline.
Poor Customer Service: Early inquiries are met with disdain.
I see they are currently promoting new items. I will ensure my experience with their defective product and lack of integrity is shared widely. Save your money and opt for a company that truly supports its products.
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