My wife and I fell in love with the resort during our honeymoon in 2014 and invested in a membership. We upgraded on our next trip, believing we would save on future bookings and enjoy additional perks. However, since a change in ownership, all of our benefits have been stripped away. We've faced issues with requested credits, full charges for upgrades, and denied perks. We even have the original contract and are considering legal action due to our experience. It's disheartening as we love the resort, but now it feels like a scam.
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Iberostar Hotels & Resorts official web. Book hotels and holidays in the main touristic destinations in Spain, Europe and Caribbean countries.
