We had a disappointing experience at a resort in Punta Cana. Upon arrival, our toilet was clogged, and while someone attempted to fix it, they left a mess that we had to deal with overnight. With two young kids, it was incredibly inconvenient. It took until the next afternoon for us to be moved to a new room, which only had one bed for four people, necessitating another room change. This ordeal consumed the first two days of our vacation. Corporate management promised a refund, but it has not materialized, and they have stopped responding to our inquiries.
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Iberostar Hotels & Resorts official web. Book hotels and holidays in the main touristic destinations in Spain, Europe and Caribbean countries.
