Due to snow and flight cancellations at Schipol Airport on the 4th January 2026 , we booked hotel accommodationAt the Ibis Hotel at the airport. Booking reference HO649 - TGROUP Unfortunately on the morning of departure, approx 4.00am, my sister had a stomach bug, we are not sure if this was due to the meal she ate the previos evening as she had expressed no feelings of being unwell prior to this.Sadly she vomited in the hotel lobby in full view of staff. The staff looked disgusted and made no attempt to clean this up. I asked for some towels in order that I could clean this up as I was concerned about other quests potentially slipping on this and also it wasn't very pleasant to look at. The staff made no attempt to support me and was happy for me to clean it up. I stated to staff that they would need to mop the area as I again did not want other guests to slip on it.I went up to the dining area to get my sister some water. Whilst in the dining area I noted that the staff from reception were up their getting their breakfast. To say I was horrified that the staff showed no compassion for my sister and the situation was beyond my comprehension.I am sure the hotel will have CCTV footage of the reception area to confirm what i am saying. Due to the experience that we encountered i would not be staying at an Ibis Hotel again and will strongly encourage my friends and family to consider very carefully their future hotel choices.
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