Review Time
The term "Hotel" shouldn't be attached to the Ibis.
Ibis Hotel in Newcastle is more of a 2 star Motel.
Although cheaper than it's competitors, the quality & services are those of a backpackers in the CBD.
Building & rooms look very tired.
Room was so tiny, the double bed almost touched on all 3 sides.
Had to turn sideways and shuffle my feet to get to the far side.
Shower & toilet are moulded plastic units like those found in motorhomes and very tiny.
Our aircon didn't work and had to reported so I they wouldn't think I broke it, and get charged for the repairs.
Ordered the optional Breakfast and paid the $26 in advance.
Choices were breakfast cereal, toast or tiny little ( still frozen ) croissants.
Coffee was granulated from a jar a hot water from a Thermos.
Expensive breakfast that was.
Although the price was attractive, ultimately you get what you pay for.
If there minimum rating was 0,
I would give it that
The term "Hotel" shouldn't be attached to the Ibis.Ibis Hotel in Newcastle is more of a 2 star Motel.Although cheaper than it's competitors, the quality & services are those of a backpackers in the CBD.Building & rooms look very tired.Room was so tiny, the double bed almost touched on all 3 sides.Had to turn sideways and shuffle my feet to get to the far side.Shower & toilet are moulded plastic units like those found in motorhomes and very tiny.Our aircon didn't work and had to reported so I they wouldn't think I broke it, and get charged for the repairs.Ordered the optional Breakfast and paid the $26 in advance.Choices were breakfast cereal, toast or tiny little ( still frozen ) croissants.Coffee was granulated from a jar a hot water from a Thermos.Expensive breakfast that was.Although the price was attractive, ultimately you get what you pay for.If there minimum rating was 0,I would give it that
Stayed in a room for 3 at the Glasgow hotel, and the third "bed" (couch) was just abysmal. As a 6'3 individual, the bed definitely couldn't accommodate anyone over 5'5, not to mention how it was about only 3 inches thick. Everything else was just under average per hotel standard.
Due to snow and flight cancellations at Schipol Airport on the 4th January 2026 , we booked hotel accommodationAt the Ibis Hotel at the airport. Booking reference HO649 - TGROUP Unfortunately on the morning of departure, approx 4.00am, my sister had a stomach bug, we are not sure if this was due to the meal she ate the previos evening as she had expressed no feelings of being unwell prior to this.Sadly she vomited in the hotel lobby in full view of staff. The staff looked disgusted and made no attempt to clean this up. I asked for some towels in order that I could clean this up as I was concerned about other quests potentially slipping on this and also it wasn't very pleasant to look at. The staff made no attempt to support me and was happy for me to clean it up. I stated to staff that they would need to mop the area as I again did not want other guests to slip on it.I went up to the dining area to get my sister some water. Whilst in the dining area I noted that the staff from reception were up their getting their breakfast. To say I was horrified that the staff showed no compassion for my sister and the situation was beyond my comprehension.I am sure the hotel will have CCTV footage of the reception area to confirm what i am saying. Due to the experience that we encountered i would not be staying at an Ibis Hotel again and will strongly encourage my friends and family to consider very carefully their future hotel choices.
Have stayed at this Ibis, Lillie Road, London hotel several times before it's renovations took place. We, my sister and I, had occasion to come to London on the sad duty of burying our mother. We checked in on 2/12/25 to check out 4/12/25. Our room was utterly freezing. House Keeping did not clean our room, or make the beds or empty the bins or clean and cleanse the bathroom, or replenish the scant tea bags (3 of them) or the 2 little milks, nor the few sugar packets, it was ridiculous, when the room for two nights was so expensive. We came back from our mother's funeral exhausted and just wanted to rest in our room. We came back to the conditions we had left the room in at 9am in the morning, by this time it was 3pm. I asked reception to have our room seen to whilst we stepped out to have something to eat, as we simply could not, and was not able to relax the dirty room. When we returned, all House Keeping had done, was replaced the miserly 3 tea bags and 2 milks, they had not cleaned the bathroom, the toothpaste which had spilled on the rest above the sink was still there, they just put new towel, did not make the beds, threw the duvets over the beds with the sheets still hanging out, we threw back the duvets, to find the sheets just as we had left them when we had gotten out of bed. The room was a mess. I had to complain upon checking out out this morning, 4/12/25.Sadly this guest they let down badly. I cannot write anything good about this stay.
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