Have stayed at this Ibis, Lillie Road, London hotel several times before it's renovations took place. We, my sister and I, had occasion to come to London on the sad duty of burying our mother. We checked in on 2/12/25 to check out 4/12/25. Our room was utterly freezing. House Keeping did not clean our room, or make the beds or empty the bins or clean and cleanse the bathroom, or replenish the scant tea bags (3 of them) or the 2 little milks, nor the few sugar packets, it was ridiculous, when the room for two nights was so expensive. We came back from our mother's funeral exhausted and just wanted to rest in our room. We came back to the conditions we had left the room in at 9am in the morning, by this time it was 3pm. I asked reception to have our room seen to whilst we stepped out to have something to eat, as we simply could not, and was not able to relax the dirty room. When we returned, all House Keeping had done, was replaced the miserly 3 tea bags and 2 milks, they had not cleaned the bathroom, the toothpaste which had spilled on the rest above the sink was still there, they just put new towel, did not make the beds, threw the duvets over the beds with the sheets still hanging out, we threw back the duvets, to find the sheets just as we had left them when we had gotten out of bed. The room was a mess. I had to complain upon checking out out this morning, 4/12/25.Sadly this guest they let down badly. I cannot write anything good about this stay.
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