I've faced multiple instances of not receiving my cash back. In my latest transaction, I purchased two items that were part of the promotion, yet I did not receive the expected cash back. I reported the issue and scanned my receipt, anticipating an additional $4, but nothing came through. I'm seriously considering discontinuing my use of the service. I've referred several friends, but I doubt I'll keep doing so. The shopping process is already lengthy, and it's incredibly frustrating when the cash back isn't applied as promised.
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