I was honestly ready to give up on my cash back because I didn’t think it would be resolved in time for me to complete my bonuses. I had already returned the item, assuming there was no way to fix the issue. To my surprise, they were able to resolve everything and process my cash back—even after I had sent the item back.
I reached out to let the agent know and told them I was happy for them to reverse it since I had already returned the product. Instead, they were incredibly kind and told me to keep it as a thank you for my patronage.
The agent, Gabriel, was professional, understanding, and truly went above and beyond. This level of customer service is rare, and I really appreciate the care and generosity they showed.
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