I don't know what happened to this bank, but recently the controls themselves. They blocked my account and the communication is lengthy. Support keeps transferring me to their relevant department which communicates once a day. I have been using iCard for 3 years, I had it as my primary bank where I had money sent and withdrawn. I also had 4 cards, 2 physical. I left an average of €25+ in fees per month. There have never been any problems in the 3 years so far. First I received an email asking me to document one payment, I documented it here (proof of payment + screen of conversation with the person), the next day I was told that Icard has many cases to resolve, so it will take longer. Of course they blocked my account right away. The next day I was told that I have to document 12 payments for the whole month. This is how iCard treats long-time customers who left so much in fees there. I understand that they have to fulfill their obligation to the EU, but like this? If I were a new user, I would understand, but I have been using the account for 3 years +. This is not how it is done in my opinion. But thank you, I am already looking for another virtual bank that will value a long-time client. I am curious how it will end with iCard, it is possible that I will then edit / delete the review depending on how they behave. But it has damaged trust quite a bit.
Claim your business profile now and gain access to all features and respond to customer reviews.
iCard is a free digital wallet created for the modern people with diverse financial needs. It collects in your phone all different cards you use everyday and allows you to monitor your transactions in real time. Easy, fast and secure!
