I placed an order for custom chains 3 to 4 weeks ago, but I received no email updates. When I inquired about my items, the next day I saw that the shipment was on the way, which seemed promising without any email response. Days later, I received an email from the shipping company stating I owed additional charges due to no shipping fee being applied. This is poor business practice as that should be included in the purchase. Upon receiving the package, I found a black jewelry box that was empty. After waiting a day or two with no further shipments, I emailed them to inform them that the box was empty. They asked me to take pictures and confirm, which I did, but then they stopped responding to my emails. Now I'm out a total of $700 and cannot dispute the charge because my bank said they need to attempt to resolve the issue via email first. It seems they are choosing not to respond, so please be cautious and careful!
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