This experience has been extremely disappointing, compounded by poor customer support. My order was marked as delivered, but the confirmation photo shows the item left in an inappropriate and unsecured spot, rather than at the designated delivery area. I never received or saw the package. Despite this clear evidence of a mishandled delivery, I was repeatedly asked to provide CCTV footage to prove the item was stolen, which is unreasonable. There is no CCTV in that area, and management confirmed that footage is only kept for a month. Since the delivery occurred on 18 November, no footage is available. This was explained multiple times. I've been in contact with customer support for over two months regarding an issue that should have been resolved much earlier. Instead of accepting responsibility for the delivery error, I was continually pressured to prove a loss caused by their courier leaving a valuable item unsecured. I strongly recommend others reconsider before placing an order, particularly for high-value items.
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