I ordered shopping to be delivered 21/02/26 between 7-9pm being only time slot available. My driver SIMON from wood green iceland had turned up with one crate of shopping requesting me and my 12yr daughter to help him carry shopping up the stairs because he didnt wanna do 3 trips. I refused to help and told him I do home delivery for a reason and its what your paid to do so NO I will not be breaking my back to help you do your job. SIMON then took back the shopping he brought up the stairs and refused to bring the rest 😡 even though I told him I would report him. I called iceland spoke to a member if staff who was very apologetic and reassured me that I will get my stuff the following morning between 8-10am as they will make it a priority. That did not happen. Ive had to chase my shopping and being told different information so im not happy with this level of service. Its not acceptable.This is not the 1st time either.
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Iceland are experts in frozen food, delivering great ideas for busy, value conscious mums. Nationwide home delivery service.
