It took some time to get back to me. I had to replace both my PPC and RO filter for tankless filtration system. I was unable to get it to reset. I did finally get information to reset and was glad that it worked. I first contacted customer service on 10/9/2025. On 10/15/2025, I received a response which did not work. Same day, I responded back with both an email and a video of me doing the steps. On 10/17 and 10/20 requested a response. On 10/21/25, I received a response back to reset the whole system, and this worked. I was glad to get a response back, and to get the issue resolved, but it did take almost two weeks to do so.
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Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.
With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.See more