Review Time
I am on my third filter in one year. I have well water and the icepure filter clogs within 4 months. We have a prefilter before our water goes to our water softener and we also have a rust remover tank with our water softener. The filter doesnt last no where near as long as advertised.
I can honestly say I never got such prompt and thorough responses to my emails and concerns about a defective filter. Aurora answered my emails right away and offered me a new filter or my money back.. I couldn’t be happier with this company and with Aurora.
It took some time to get back to me. I had to replace both my PPC and RO filter for tankless filtration system. I was unable to get it to reset. I did finally get information to reset and was glad that it worked. I first contacted customer service on 10/9/2025. On 10/15/2025, I received a response which did not work. Same day, I responded back with both an email and a video of me doing the steps. On 10/17 and 10/20 requested a response. On 10/21/25, I received a response back to reset the whole system, and this worked. I was glad to get a response back, and to get the issue resolved, but it did take almost two weeks to do so.
The filters are entirely compatible with my refrigerator, but when I ordered the wrong item and the Amazon return period lapsed, Aurora of ICEPURE facilitated the return process anyway. They were responsive throughout and ensured that I got my money back ASAP.
After placing my order, I received an order confirmation, but no more communication about order status after that. No notice that it was shipped or delivered. No ability to track package. As it was delivered to a neighbor's house, that is a problem. The product itself is very good.
Ordered a key to reset the positioning of my water filter in my LG fridge and it works flawlessly!! This was a big deal because all the filters I bought wouldn't fit and didn't come with a key, in came ICEPURE to the rescue! Thanks so much for the constant communication and excellent service
bought 4 pkwhirlpool french door refrigwhen frig flashed replaced with 1 of 4RWF0900A filtersworked terrible so replaced with anotherno better tryed another filter somejust about to call for service,tried another mfg.workinggreat.have purchased for 5 years no problem,what's up?
I brought a countertop ice and water machine a few years ago. Everything was working fine until now. I have been dealing with an issue with my Icepure counter top ice, water machine since last Sunday, October 5, 2025. I have emailed over 6 times with any help at all. I’m constantly getting asked questions about what’s wrong. I have informed them numerous of times what is wrong, sent pictures, videos and given them everything that was requested by me. I have even asked for someone to call me with my phone number attached. I’m still not getting any help. I just sent an email to the corporate/ headquarters as of yesterday. I’m waiting on a response. The reason I would not buy anything else from Icepure again is customer service/Technical Support. If something goes wrong, good luck in trying to get it fixed.
It took them a while to respond back to me after several attempts on my part of going to their website and leaving them several messages. Finally someone responded back to me letting me know that they would get back to me when they came back from a training. The person that helped me also sent me another water filter for the whirpool fridgewhich was nice.
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Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.
With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.See more
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