I brought a countertop ice and water machine a few years ago. Everything was working fine until now. I have been dealing with an issue with my Icepure counter top ice, water machine since last Sunday, October 5, 2025. I have emailed over 6 times with any help at all. I’m constantly getting asked questions about what’s wrong. I have informed them numerous of times what is wrong, sent pictures, videos and given them everything that was requested by me. I have even asked for someone to call me with my phone number attached. I’m still not getting any help. I just sent an email to the corporate/ headquarters as of yesterday. I’m waiting on a response. The reason I would not buy anything else from Icepure again is customer service/Technical Support. If something goes wrong, good luck in trying to get it fixed.
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Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.
With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.See more
