Absolutely no customer service whatsoever. The staff was cold, rude, and completely unhelpful from start to finish. They provided zero information about practical matters such as parking payments, which is essential when renting a car in Iceland.
When returning the vehicle, I clearly proved that I had paid the parking fee they were claiming I hadn’t. Despite showing them the proof, they still charged me for the parking 880 ISK — plus an additional 3000 ISK “processing fee”!!! There was no attempt to assist or even listen. I was simply told that it was my responsibility to deal with it. The issue was caused by confusion in their own rental contract, yet I was the one penalized.
On top of that, the vehicle was extremely old and not the one I had reserved. It had 430,000 km on it, a defective window, and several other issues. Completely unacceptable.
Non-existent customer service, unfriendly staff, and vehicles in very poor condition.
As other customers have mentioned, we’re simply told where the vehicle is located in the parking lot. It’s up to us to find it on our own. We’re required to sign the rental agreement before even having the chance to inspect the vehicle. We’re told to take photos — great idea in complete darkness! However, when returning the car, they come out to inspect it.
Avoid at all costs.
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Icerental 4x4 is an innovative car rental company specializing in 4x4 vehicles in Iceland. Founded in 2013, our family-owned business began with only 10 cars. Since then, Icerental 4x4 has grown a lot, with a big rental office near the Keflavik International Airport, where we offer a wide range of vehicles in all sizes and model years. Our passion is 4x4, and our fleet is based on quality 4x4 cars. However, we also provide vans and smaller vehicles to fulfill all your transportation needs while visiting Iceland.
In 2014 we started with our Camper Jeep, offering Jeeps to camp in while exploring the highlands.
This idea evolved into Roof Tent campers, and in 2017, we introduced our Roof Tent vehicles in various sizes. These are the perfect way to explore Iceland during the summertime—our 4x4 Roof Tent vehicles allow you to see the highlands and Iceland’s untouched nature.
We at Icerental 4x4 are committed to offering the best quality 4x4 vehicles at reasonable rates. We believe in personal service based on building relationships with our customers.See more
