icewarehouse.com

2.8
2.8 Based on 14 reviews

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DO NOT USE THESE SCAMMERS

Absolutely terrible service. I will never buy from them anything ever again. DO NOT USE THESE SCAMMERS.I ordered a helmet and a pair of skates from them and they sent them to my house. I kept the helmet but decided to return the skates because they weren't as good as I expected. I asked for a return label and they sent me one. In the box they sent the skates and helmet (which I bought and kept) I returned a different helmet that I had purchased from them. I was doing them a favor and the environment a favor by not using two different boxes to make the returns. For my consideration they charged me $15 shipping fee because I included the helmet in what otherwise would have been a half-empty box being sent back. I called to ask they fix their error and spoke with one of the managers (Stephen) who listened to me and told me that he can't help me because the shipping label was for the skates only.SO: I bought a helmet from them for $200 and to thank me they charged me $15 to include an item in a box that would otherwise have been sent half empty.Way to take care of your customers and the environment!I WILL NEVER USE THIS COMPANY AGAIN AND I ADVISE OTHERS TO STAY AWAY AS WELL!!

1
Date of experience: Feb 08, 2018

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