I am reaching out again about my order, which I reported 9 days ago due to a mark on the trainers I received. I have shared photos, indicated that I do not want a replacement, and asked for a return label to process a full refund. Despite several emails this past week, I have yet to receive a return label or clear instructions for returning the item. This delay is unacceptable. Please send the return label and confirm the refund process within the next 24 hours. If I do not hear back by then, I will initiate a chargeback through my payment provider and notify the relevant authorities. I hope we can resolve this matter promptly. Best regards,
The customer
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Discover perfectly tailored menswear that combines premium quality, comfort, and timeless style at an unbeatable price. ICON empowers men through self-development, confidence, and fashion to become the best version of themselves.
