This "service" is SO appalling that I have actually created a Trustpilot account just to help raise awareness about these criminals. Came in with a cracked back iPhone 15 Pro against my better judgment...Apple fees without warranty were cheaper than their quote! They charged me 175 GBP, made me sign a receipt that I of course didn't read that states: “Liability waiver: by signing the receipt, you consent to release the company and its technicians from liability for claims or damages resulting from repair work. By proceeding with the repair, you acknowledge and agree to the terms outlined in this policy”. I tried to back out of the service when I watched them put SUPER GLUE and RUBBER BANDS to secure their phone back, and I have since had a diagnostic run by Apple that showed damage to the cameras, a temperature warning, and other damages and I PRAY that the battery hasn't been cracked, which would render my phone useless (if not a health and safety hazard, as cracked batteries can combust) and I will have to pay for a full replacement. I have raised.a dispute with my bank, and I'm taking them to small claims. Please if you're reading this and had a similar experience, report them to Trading Standards, or at least email Citizens Advice who will report them (as they did for me) - I do not know how they are still running!Location doesn't really matter as it's the same crooked company but I went to Broadmead, Bristol
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We would like to inform you that iCrack does not have any store located outside of ILFORD. If you have been affected by any company using our name, we strongly advise you to contact your local trading standards or bank and consider pursuing legal options to recover your loss.
