If there was zero star, I would give it to iCruise.com. Please book your cruise trip directly from the cruise lines. I had a very bad experience with this company. I was going to book carnival cruise trip to Cabo on thanksgiving this year, 2022. I have a deposit left from a trip which was cancelled due to COVID. So I tried to call carnival to find out how to apply my previous deposit to current trip. I googled the phone number then called the number. It took me a while to realize that I was not talking with carnival but Icruise.com. It’s a trick we had it all the time. The price the agent gave me was actually near $1,000 higher than the price on carnival’s website. Right, near $1,000 higher. I pointed it out to the agent. He went to check with carnival’s website then told me he would match the price for me. I just wanted to use my previous deposit so I made a big mistake to book with this guy. He even had me to purchase a package form their company. Then later I got emails titled this company for shore excursions. I thought they sell excursions for cruise lines too. I have a special need young son. I alway plan things in advance. When I am aboard ship, I have to watch my son constantly. So I booked excursions from this company. That’s another big mistake. When I was aboard carnival ship, I went to front deck and tried to get excursions tickets for next day. Cruise staff told me that those excursions were not from carnival cruise, they were from local company. They had other costumer had the same issues. They told me to beware of the consumer traps and always to file complaints to consumer services. Then I contacted Icruise.com. and the agent I booked cruise trip with. I never heard back from the agent. I only got responses from the company. They told me they know nothing about the excursions company. Later they told me that it’s their partner company. They have no control. I didn’t go to the excursions I purchased from whatever company partner with Icruise.com. I was told the excursions were non refundable. Of cause, when customers found out the excursions were not from cruise line they were taking, they were already in foreign countries and passed the cancellation date. I lost my money, I didn’t enjoy my trip. The most disappointing part is I lost confidence. We need to be extremely cautious. Be ware of consumer traps.
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