I would rate this situation as zero stars if possible. The consultant arranged a cruise without my approval and added insurance despite my refusal. I have correspondence confirming he would wait for my final decision before proceeding. The call ended prematurely, yet he still charged my account. Now, he claims I cannot cancel without losing my money. He mentioned I would receive a refund for the insurance, but I doubt his word. This platform feels like a scam. I sought assistance to book a trip and now find myself with a cabin that is obstructed, despite being assured multiple times it would be an unobstructed oceanfront balcony. Very disappointing experience. I do not recommend this service.
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