Just like any other 3rd parties, the agents were very attentive and provided extensive customer service, that is until you book with them then they completely ghost you. They will blow up your phone multiple times to get you to book with them but once that is done, you will have to chase them for receipts or for general help. It takes me on average 4-5 emails to hear back from them and their extentions goes straight to voicemail. Theres no escalation contact as they will refuse it to you, and no where to send an email for concerns. It has not been a pleasant experience and if anything booking directly with the travel company themselves will save you so much more time and less issues than going through here.
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