Delivery is unreliable. No doorknockers or notifications of attempted delivery. When calling customer service, I was advised to go to the Depot which is shared with CanPar. ICS Courier has no customer service on site. It was handled by CanPar who couldn't even help me because they can't access their freight. Waste of a trip. Tracking updates are unreliable. Parcel was out for delivery on Monday and three days later, package still not received. Communication between customer service and the local depot is terrible. No feedback loop that the local depot is correcting the situation. This company fails to deliver reliable service.
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