Review Time
If I could give ZERO stars I would. I used them, and it was the worst business decision I have made in decades. Funky Junk Auctions is an online business,delivery is a big part of our clients expectations. The parcels sat here for 6 days, waiting for them to pick them up. My hours are from 9 to 5....pretty decent window....they were here at 7:05 every day even after being told they could not come at that hour, I explained no one would be here, they said that is when they go by our place, you need to be there. Bye Bye ICS
If I could give ZERO stars I would. I used them, and it was the worst business decision I have made in decades. Funky Junk Auctions is an online business,delivery is a big part of our clients expectations. The parcels sat here for 6 days, waiting for them to pick them up. My hours are from 9 to 5....pretty decent window....they were here at 7:05 every day even after being told they could not come at that hour, I explained no one would be here, they said that is when they go by our place, you need to be there. Bye Bye ICS
Dismal performance. My shipment was left at the dropoff depot for 10 days, and only discovered after the shipment was reported as missing. On other shipments, the tracking 'detail' only described parcel drop off at depot and then delivered - sorry ICS, that not called tracking. You are slow and forgetful. Sad performance for a Courier - Canada Post does better
Charge 45$ of fee for fixing a address mistaken for a 12$ deliveries. We always get issue with deliveries. Forget to pick up a parcel that we prepare. Took 3-4 days everytimes. We're go back with Purolator or Nationex. Better service.
Absolutely terrible experience with ICS Courier. My package was marked as "delivered," but their own proof-of-delivery photo shows it dumped in the snow in the middle of the street, nowhere near any house. Their own proof of delivery says left at the porch, yet no porch on the picture. Thankfully AMEX saw the pictures and opened a dispute since they refused any responsibility or refund. Stupid, incompetent company. Avoid at all costs, use literally any other courier. This was my first and last time using this service, I would not order from a company using this service
Absolutely terrible experiences time after time. Website claims delivery attempts that definitely didn't happen. Couriers don't use provided buzzer codes, then we're told we have to pay for another redelivery attempt. Failed deliveries sit in their sort centres forever, without any notifications or returns. Escalations with their support teams do absolutely nothing. They are now blacklisted at our company, we will not be shipping with ICS again.
These geniuses left a note on the door of our office saying they tried to deliver. They didn't knock or call the number on our door. I called their head office and was told that their drivers won't use their personal mobiles and so the company has no way to contact them. She then said that if they couldn't deliver the next time, I would have to go out to Etobicoke to pick it up. Completely useless.
Awful service.We were willing to give this Canadian company a try, and scheduled a couple of pick ups with them. Their pick up window is 9-5, non guaranteed.They didn't show the first time, so we rescheduled our pickups. And they never showed! No notifications, nor explanations. Meanwhile, you loose days with no shipping to your customersThis carrier is included on the ClickShip/Freightcom app, and unlike all other carriers listed on these platforms, ICS cannot be hidden from your rate searches. Seem they are trying to force customers to use it, which is a shame.
If I could give a negative number I would. Of the five parcels I shipped eight days later two are lost in transit and one was found on the ground at a store 40km from us. Tried to get customer service but that's asking too much from this company, tracking info is absolutely useless as is is never updated. Avoid at all costs!!!
Absolutely Useless company! They cannot comprehend instructions, as well, they leave important packages outside, without informing receiver. Like they literally just threw my package at the front door of my building, without even notifying it was delivered
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