As a 78-year-old Irish woman attempting to renew my passport online, I encountered numerous companies advertising their services. One service I tried charged €11 but my photo was deemed unacceptable, although it wasn't this specific company. After logging back in to find a suitable photo, I encountered your platform. Multiple photos were rejected without any clear indication that I was entering a monthly contract. Promises of photos being sent by post were unfulfilled. Eventually, I went to a local photographer who took my picture, uploaded it to the passport website, and didn't charge until it was confirmed as valid. The poor practices of your service ended up costing me more than the ten-year passport itself. These websites should be removed instead of preying on vulnerable seniors.
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