As requested, I shared my payment details and confirmation screenshot with the customer service team, but they are refusing to confirm the refund amount and have now completely stopped responding to my emails.
This company deducted 80 EUR from my bank account without providing any service. I clearly informed them that I have no idea how this subscription was activated, yet they failed to give a proper explanation or resolution.
Very disappointing experience. Poor customer support and questionable billing practices. I would not recommend using this service.
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