Absolutely horrendous company. Our thermostat broke 3 weeks ago and shock horror it is not under the same warranty as the boiler! So boiler warranty for 7 years but if the thermostat breaks then sorry you’re on your own. Also absolutely no manual override on the boiler itself (checked by 3 different gas engineers) so no heating at all. New thermostat installed however boiler and thermostat won’t speak to each other, so still no heating. Ring ideal MULTIPLE times just to be told there’s no warranty on the thermostat so it’s not their issue. They also refuse to look at our new thermostat so can’t come and fix it. If you want them to service it to keep your warranty going, it’s £125 but you have to pay it before you can even select a day/time as appointments are ‘locked’ until they have the money. Do not buy an ideal boiler if you actually want a warm house in the winter, or a scrap of decency from anyone in the customer service or technical teams.
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