Review Time
It speaks volume when a company won't even defend their reviews on TRUSTPILOT !!!
I would give this company a -2 rating if it existed!
Bought a Logic+ Combi C 30 Installed it in 2017.
It started dropping pressure, no leaks in the pipework, pressure relief valve ok & expansion vessel ok. As it pointed to the Heat exchanger I called Ideal about warranty. My 7 year warranty had passed and although the boiler was fitted with a filter (which gave it a 10 year warranty) Ideal said they could not find any trace of the filter being registered, they would not help.
Their staff hang up on you and don't return calls as they said they would I had to chase several times and when I eventually insisted on speaking to the Manager (Tauseef Akhtar) his attitude was very unprofessional and helpless! He refused to give me his last name, but his last name appeard on an email he sent me about warranty which I told him was silly and un helpful thing to say! It looks like I have to buy a new boiler as the heat exchanger is REALLY expensive and near to the price of a new boiler. I WON'T BE GIVING IDEAL any more of my money!!!!//// BEWARE OF THIS COMPANY///
It speaks volume when a company won't even defend their reviews on TRUSTPILOT !!! I would give this company a -2 rating if it existed! Bought a Logic+ Combi C 30 Installed it in 2017. It started dropping pressure, no leaks in the pipework, pressure relief valve ok & expansion vessel ok. As it pointed to the Heat exchanger I called Ideal about warranty. My 7 year warranty had passed and although the boiler was fitted with a filter (which gave it a 10 year warranty) Ideal said they could not find any trace of the filter being registered, they would not help. Their staff hang up on you and don't return calls as they said they would I had to chase several times and when I eventually insisted on speaking to the Manager (Tauseef Akhtar) his attitude was very unprofessional and helpless! He refused to give me his last name, but his last name appeard on an email he sent me about warranty which I told him was silly and un helpful thing to say! It looks like I have to buy a new boiler as the heat exchanger is REALLY expensive and near to the price of a new boiler. I WON'T BE GIVING IDEAL any more of my money!!!!//// BEWARE OF THIS COMPANY///
Our boiler broke down this morning with an L2 fault. Rang through customer service and earliest availability is in a weeks time with no other help or options to consider. It's winter time too and stuck on freezing cold. My wife is a teacher and needs hot water for a shower before work. Additionally, I suffer from asthma and scared without heating that this will be triggered. I've had to seek other options to fix the boiler quicker which will cost me. We've only had the boiler for a year and have had two problems which I've had to seek other local plumbers to fix other than Ideal. I would not recommend Ideal to anyone.
We purchased an Ideal combi boiler C30 with 7years guarantee. Now we wish we had stayed with Vaillant.The boiler started to loose water and a plumber was called. He checked everything and isolated the heating to rule out a leak and advised it would be the heat exchanger. On contacting Ideal within the guarantee period they send an engineer and he said it was the expansion part . His fix lasted 36 hours.After my follow up to Ideal they told ne to get my plumber back and he should write a report. This at cost to us. Therefore we have a boiler that we top up twice a day, there is no leak we can find. Ideal should resolve the issue not our plumber.
Booked a boiler service, they demanded full payment at time of booking (in November ). The day before the service was due (in January), they phoned to say the engineer was sick, so they cancelled the appointment. They said they had a free slot the Friday after, so we booked it for that day. Today Thursday (the day before the appointment), they call to say they made a mistake with the booking and there is no appointment available, so appointment cancelled yet again. Now waiting for a call back with another date, let’s hope they bother phoning me back. To continue..
Have ideal boiler it's 14 months old had fault phoned customer service told 4 day wait for someone to come out was not excepting that even told to get someone local to look at and would have to pay was not having it.so eventually they sent out a lovely fella next day fault fixed in less then 10 minutes fantastic so customer service take note and be more helpful to customer
How can this company operate? Boiler out of warranty, scheduled annual service and was told "3 months wait, only repairs at present". Okay, sure I get many repairs now, but to push services 3 months? Disgusted, but gritted teeth..night before visit? IDEAL called to CANCEL. Why? "Engineer is sick". I thought, okay stuff happens, lets rebook then? "Sure, 3 months time, you are at back of queue becsue its only repairs at present, and our booking system wont let us book you. "What???? Escalated it, and guess what? 'Manager' emails to say the same. It's insane. So now 6.5 months after boiler service due, next appointment. Basically, IDEAL cancels, and no effort to get another engineer, just sends you back to the end of the queue. Disgusting and raises many questions. Too busy perhaps? What is boiler has an issue that could have been picked up early saving damage later. Oh no..you cancel people on service calls and use that for others? Pathetic. 'Complaint' treated with contempt. Next steps: lodge Trading Standards complaint on 'practices' being employed and as boiler will soon be too old, will be replaced by non-IDEAL. If anybody reading this is considering IDEAL, look at the massive negative % complaints. And dont even think about getting them to service your boiler, or, perhaps they also just cancel all visits? Awful, unprofessional. Stay away, and never chose them for anything.
These boilers are absolutely shockingly bad! Had two components replaced two month ago at the cost of nearly £600 including plumbers labour. Now I have another fault F1 which indicates the Expansion Vessel, which has already been re-charged on previous service. Don’t buy this boiler, go for Worcestershire boiler instead, had one of these in my previous house and it was excellent.
Absolutely diabolical company will not fix a gas leak they have created and trying to blame everyone else for it, refuse to take accountability, managers called to try and resolve but has absolutely no idea what he was on about and had zero idea about how to do his job. Left me for 8 days with no gas and everytime I ring they just say you need to wait for your appointment in another weeks time. This is the worst boiler company you can choose so avoid at every cost; they will cause you nothing but stress and heartache. Complaints team will laugh at you and side with the company.
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