Phil, your service engineer, carried out a comprehensive and thorough service of our Ideal boiler in a friendly and professional way. I’ll be asking for him again.
One moan - service appointments - saying the engineer will visit between 8am and 6pm and will call on the day with a time slot needs to be improved. A morning or afternoon appointment would be better, but is it really too difficult for Ideal to give a two or three hour window for the visit a few days before, if a precise time is impossible? Not everyone can wait around all day you know.
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