Review Time
apart from a hiccup due to estate numbering arrived ahead of time. explained the problem to him and he quickly sourced the problem as well as keeping me informed. he also so fixed another small problem and changed some seals. gave advice on what to look for should this problem occur again. well worth the 5 stars.
Great service on the phone and engineer arrived within 2 days, he would have come the following day but we weren't available.. he checked everything on the boiler and we had central heating again.. highly satisfied.. thank you..
There is not much more that I can add to my review title of, Reliability, really, the engineer just came and did his work, with no interference from me.
Sorry, but that was all there was to it. As a couple in their late 80s with poor mobility, we were grateful for the prompt service.
I would like to express my sincere appreciation for the outstanding service I received from your team.
When I contacted your customer help desk, the staff were extremely friendly, polite, and professional. They listened carefully and arranged an appointment on my preferred date without any difficulty, which I truly appreciated.
The engineer who visited my home to repair my boiler was exceptional. He was honest, highly professional, and very helpful throughout the visit. The work was carried out efficiently, and everything was clearly explained to me.
Overall, I am extremely satisfied with the level of service provided. From customer support to the engineering visit, the experience was excellent. Your team has delivered truly amazing service.
Thank you very much for your support and professionalism. I will confidently recommend your service to others.
Kind regards,
Man Gurung
The engineer was very pleasant and he was thorough, telling me what he was testing for etc. The company and the engineer kept me updated by phone on when they would arrive.
The engineer arrived promptly and had my boiler fixed in just 20 minutes. I was initially told by the insurance service that my boiler was irreparable due to the need for a new heat exchanger and other parts, which turned out to be incorrect. My boiler is now functioning perfectly, and I avoided the unnecessary expense of purchasing a new one.
Our boiler began making strange noises, and the first engineer appointment was too far away. When I mentioned that we have a baby and needed heating and hot water, the team quickly arranged for someone to come the very next day. The technician who arrived was very friendly and professional, resolving the issue in no time.
I have been without central heating since January 2nd, and now it's been 12 days with no scheduled repair. On January 8th, I was informed through online chat that the boiler warranty had expired due to lack of servicing in the past two years, but I could pay £125 to restore it. I agreed and received a phone number to call. After some effort, I reached someone who said they would escalate my case and that the £125 fee would be waived due to the delay in support, which I appreciated even though I hadn’t requested it. I followed up again on January 9th for a technician's visit, but was told I would be contacted. On January 12th, I called customer service again, and they confirmed that my issue was escalated that morning and marked as urgent. They assured me that someone would call that day, but unsurprisingly, I had to call back after 4 PM. Now I’m told that I must pay the £125 before they will send anyone out. I agreed to make the payment immediately to expedite the repair, but was informed they need to raise a ticket and that someone 'should' call me back within 24 hours. I feel no closer to a solution than I did on January 8th when I first spoke to someone after the boiler failure. I may need to reach out to consumer protection as I believe I have been patient long enough.
Since our boiler was installed about 7 years ago, we have reached out to customer service twice. Each time, the representatives were friendly, efficient, and very helpful. The engineer who came to our home was equally supportive, clearly explaining the issue and replacing the part without hesitation. We will certainly consider another boiler from this company when it's time to replace our current one.
What an outstanding experience! From beginning to end, my interaction has been top-notch. The initial call was handled by a friendly and helpful representative who ensured I was booked in without delay. Communication was excellent throughout. The engineer was truly professional—polite, efficient, and considerate, leaving everything tidy as he worked. He clearly took pride in his role and went above and beyond with his positive attitude. Thank you for such great service!
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