I had a mixed experience with the service. I found a rare Burgundy at a good price, and the overall process was smooth, but the delivery timeline did not meet expectations, taking much longer than the 2-4 weeks promised. Communication could be better, as tracking updates were unclear, and I had to follow up. However, the responses to my inquiries were helpful and prompt, and the team was knowledgeable and courteous. Overall, a reliable service with room for improvement. Four stars.
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Since 2011, Ideal Wine Company have been providing industry-leading fine wine collecting services to clients from all across the globe. As a family-run business we endeavour to make each and every one of our clients feel part of our close-knit community of fine wine experts and enthusiasts.
We pride ourselves on the level of customer service that we provide and believe in nurturing long lasting relationships with our clients built on transparency and trust. Our team members are all qualified to an industry standard and our dedicated portfolio managers will always look to educate and inform their clients about market strategies and portfolio objectives.See more