idealwinecompany.com

4.3
4.3 Based on 20 reviews

Since 2011, Ideal Wine Company have been providing industry-leading fine wine collecting services to clients from all across the globe. As a family-run business we endeavour to make each and every one of our clients feel part of our close-knit community o...

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Average Rating

4.3

/
5

20 Reviews

5 Star
62%
4 Star
14%
3 Star
5%
2 Star
14%
1 Star
5%

All Reviews

Filter Reviews

Review Time

Vivian T.
The wine I purchased lost significant value

The wine I purchased did not maintain a value close to what I paid, and when I expressed a desire to sell, the offers required me to accept a substantial loss. I'm relieved I didn't buy more, as there were constant attempts to encourage me to do so. Unfortunately, no reasonable sale price has been presented.

2
Date of experience: Dec 24, 2025
The wine I purchased lost its value...

The wine I purchased did not retain a value close to what I paid, and when I expressed interest in selling, the offers required a significant loss. I'm relieved I didn't buy more, as they kept encouraging me to do so. Still no reasonable sale price was offered.

2
Date of experience: Dec 24, 2025
BlackBrine0576
Efforts made to fulfill my order...

They made significant efforts to fulfill my order after encountering a setback due to a damaged package that needed replacement.

4
Date of experience: Jul 22, 2025
JDS_LEGIT83
Positive customer relations

I received my bottles after a slight delay, but I was pleasantly surprised by how the customer relations team addressed the issue.

5
Date of experience: May 01, 2025
Tommie F.
Communication needs improvement

Communication was lacking, and the order fulfillment was quite slow. Customer service was not proactive. It was a lengthy process, but they eventually resolved it, and the staff on the phone were pleasant.

2
Date of experience: Apr 10, 2025
LetsMeKill86
Excellent friendly service

Excellent friendly service. Delivered right on schedule.

5
Date of experience: Feb 14, 2025
_HackerHD_
Mixed feelings about the experience...

I had a mixed experience with the service. I found a rare Burgundy at a good price, and the overall process was smooth, but the delivery timeline did not meet expectations, taking much longer than the 2-4 weeks promised. Communication could be better, as tracking updates were unclear, and I had to follow up. However, the responses to my inquiries were helpful and prompt, and the team was knowledgeable and courteous. Overall, a reliable service with room for improvement. Four stars.

4
Date of experience: Jan 24, 2025
Walt Morgan
Vintage Port for a milestone birthday

A friend recommended this service, and it was great to find a supplier that ships to the Channel Islands. They handled all shipping and import administration proactively. Communication and transparency were excellent; I couldn't recommend them more. I tasked them with finding a vintage port for a friend's 60th, and they sourced and shipped it to ensure timely arrival.

5
Date of experience: Jan 10, 2025
Website could be clearer...

The website was somewhat confusing, as it indicated my order was 'Completed' just 10 minutes after I placed it, making it impossible to track the order status. However, their response to my query was quick and informative. The delivery took 6 weeks instead of the 2-4 weeks suggested, so don't rely on that estimate. Otherwise, the experience was satisfactory.

4
Date of experience: Aug 06, 2024
Flynn
Helpful and friendly staff.

Helpful and friendly staff.

5
Date of experience: Jul 19, 2024

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Business Details

  • Since 2011, Ideal Wine Company have been providing industry-leading fine wine collecting services to clients from all across the globe. As a family-run business we endeavour to make each and every one of our clients feel part of our close-knit community of fine wine experts and enthusiasts.
    We pride ourselves on the level of customer service that we provide and believe in nurturing long lasting relationships with our clients built on transparency and trust. Our team members are all qualified to an industry standard and our dedicated portfolio managers will always look to educate and inform their clients about market strategies and portfolio objectives.See more

  • email info@idealwinecompany.com
  • call 02034099160
  • language https://idealwinecompany.com

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