I sent my iPad for a screen replacement and had to call multiple times to check its status. I was informed that I had selected the wrong glass replacement and was charged an additional fee, which I paid promptly. Later, I was told they mistakenly sent me someone else's iPad and asked for it back, while mine was held until they received the other one. They offered a refund as a gesture but I faced challenges getting updates on my device. It took over two weeks to complete the repair, and the lack of transparency was frustrating.
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