I am reaching out regarding a serious security issue with my account that happened recently. My account was compromised, and both the email and password were changed, leaving me locked out. I've tried contacting support multiple times today and received an initial message indicating someone would respond, but I have not heard back. I urgently need my account restored securely or confirmation that it has been deactivated to prevent further use. Additionally, I want to cancel any auto-renewals on my subscription and receive a full refund for the amount I paid. If charges occur due to the unauthorized access, I will dispute them with my bank and take further action. If I do not receive a response, I will share my experience publicly and contact relevant consumer protection agencies.
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