I am reaching out due to a critical security issue with my account that happened early this morning. My account was compromised, and the unauthorized user changed both the email and password, leaving me completely locked out. I have attempted to contact support multiple times today and received an initial message indicating that someone would get back to me, but I have yet to receive any further communication. Here’s what I urgently require: 1. Immediate restoration and secure recovery of my account, or confirmation that it has been deactivated to prevent further access.
2. Cancellation of all automatic renewals related to my subscription.
3. A full refund of the $60 charged for the 3-month subscription.
4. Permanent deletion of the compromised account to avoid any further unauthorized actions. Please be aware: Should any fees arise due to auto-renewal by the unauthorized user, I will dispute these charges with my bank and take necessary measures. If I do not hear back, I will also publicly share my experience to alert others and contact relevant consumer protection organizations, as this situation highlights significant concerns regarding account security and support response.
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