I bought a defective camera doorbell and politely asked for a return process, but they insist it’s not faulty and refuse to accept the return. I provided images showing a 12-second delay in motion detection, which allowed thieves to steal from my doorstep while I only captured them walking away. Despite following the tutorial video from the company, the issues remained unresolved, and now they claim it’s not faulty and to stop contacting them. It has completely stopped working after less than four weeks, yet they won't accept the return, ignoring the evidence I sent. This situation has caused me significant stress; I feel deceived and neglected, as if I have no consumer rights. It's an awful organization that makes you feel like the offender instead of the victim!
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ieGeek has been in the business of designing, manufacturing, and selling security system devices since 2016. ieGeek is on a mission to create a safer and worry-free lifestyle by delivering security products that are easy to use. Safe & secure living is our top priority.
When you choose ieGeek, you benefit not only from the latest generation of cameras, but also your data privacy is guaranteed.
Your home is a private place to which you want no one other than yourself to have access. We are therefore committed to offering you the level of security your trust deserves. See more
