Disqualified for using Apple peripherals I was disqualified from my IELTS exam because of my Apple mouse on my Mac computer. Despite using an approved device, the proctor was late by 30 minutes and incorrectly informed me that only wired devices were allowed, even though Bluetooth devices are part of my computer. When I suggested using a USB wireless mouse, I was told I needed a wired one, which was incorrect.The technical requirements were vague about what devices Mac users should use, and these requirements are only included in a PDF file within the terms and conditions, not provided in full prior to booking and payment. Even after contacting their complaint department and customer service, they stuck to their terms and conditions, failing to address the misleading information from the proctor and not explaining what Mac users are supposed to use. They didn’t offer a reschedule or refund, resulting in a loss of 2,175dkk and impacting my university admission.However, they provided a confusing explanation for only offering invoices after successful exam completion, which added to my frustration.After the issue, I checked and found numerous similar complaints on Reddit, Quora, and Apple discussions, showing a pattern of issues with this organization.
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