A terrible experience with the Finnish insurance company IF Insurance.After an accident, they spent two months reviewing the claim (Claim Number: 9024949). They didn't respond to my messages a month later. The situation was only resolved after I called the insurance company. A week later, I received a message stating that there was a decision on the claim in my personal account. However, when I opened the file on the website, the website reported that there was no such file. I was unable to view the decision. I then wrote another email explaining the problem, but received no response. Then I called them on the phone. The employee received my information, then turned off the microphone. I spent an HOUR listening to a robot who kept telling me to please wait. After an hour, I hung up, and the problem still hasn't been resolved. IF Insurance Finland is an incompetent organization, very slow and rude to its customers. If you don't want problems, choose a reputable insurance company.Second part of the review (written after the response from the IF Insurance Finland employee):The IF Insurance employee's response to my review confirms what I wrote above, namely, incompetence, inattention, lack of responsibility for their work, and a disregard for the client. IF Insurance Company – I'm repeating my request for the fourth time (read CAREFULLY and finally resolve this):1. I know that a decision was made yesterday.2. I received a message that the decision is available in my personal account on the IF Insurance Finland website.3. When I click on the name of this decision in my personal account, the IF Insurance website returns an error: "Sorry, page not found! The page you are looking for may have been moved to another location or deleted." So, in my personal account, there is a "Decision" title, but the file itself is not there!4. I've been waiting TWO months. Please FINALLY provide me with a decision on my insurance claim. I need it to go to court and the Motor Transport Insurance Bureau (complaint against IF Insurance).
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Lue asiakkaidemme kokemuksia Ifin vakuutuksista Trustpilotissa.
If on Pohjoismaiden johtava vahinkovakuutusyhtiö ja meillä on jo 3,9 miljoonaa asiakasta.
Meiltä löydät vakuutukset henkilöasiakkaille sekä yrityksille.
Voit ostaa vakuutukset kätevästi verkkokaupastamme!
