iFax is no longer a functional tool; it is a professional and financial liability. We experienced a catastrophic system-wide failure where their platform went into a 'runaway loop,' sending hundreds of duplicate faxes for a single transmission.
This is not a minor glitch. This is a fundamental engineering failure that resulted in over $12,847 in unauthorized charges due to their internal system errors. Despite clear evidence of their infrastructure failing, their 'support' has been a brick wall.
For Professionals: Do not use this for client work. You will destroy your professional reputation when your recipients receive hundreds of copies of the same document, clogging their lines and wasting their resources.
For Business Owners: Their billing logic is predatory. They will charge you for the duplicates caused by their own system crashes and then refuse to issue immediate refunds. We are now forced into a formal dispute to recover nearly $13,000.
If you value your bank account and your reputation, stay far away. They are incompetent at a technical level and unethical at a business level.
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