Review Time
It's challenging to grasp, and if you check various review platforms, you'll find dates back to 2021. They have been deceiving customers for years! Yet the platform has not taken any action to remove them from the store. The support team claims they receive a small payment while the platform benefits from unwanted yearly subscriptions. The platform states they only get a small share, but the service takes the majority. It's a SCAM!!! Being carried out by both entities.
Extremely disappointing experience. I was unable to send a fax and ended up being charged over 400 dollars. Despite reaching out to the support team, they refused to issue a refund even though no faxes were sent and I didn't utilize any features. If possible, I would rate it a zero.
The service promotes a 7-day free trial, claiming you can send faxes during this period and cancel anytime. However, you must provide credit card details to start the trial. After doing so, I attempted to send a fax, but it failed. When I reached out to cancel, I was informed by the support team that they have a strict no-refund policy. It feels like the free trial is just a tactic to collect credit card information and take money without providing the promised service. There truly is no free trial.
Caution regarding the billing practices of this service. I signed up for a 7-day trial but couldn't get the app to function, so I canceled shortly after downloading it. Despite this, I was charged for a full year at $187. The support system has become entirely automated, making it impossible to speak with a real person. The service agreement clearly states a 7-day free trial, yet I was told to seek a refund from the platform, which has resulted in over 8 hours of attempts and numerous requests. I've been informed that the service is responsible for refunds, but this has been an incredibly frustrating experience. It's alarming how this situation has unfolded, especially after nearly 20 years of using this platform. I strongly advise against engaging with this service, as it appears to operate like a scam. Additionally, the platform has restricted my phone's functionality as a form of retaliation. I can't even access the 7-day trial information that I canceled in just a few hours. It's disheartening to witness such practices. I recommend researching complaints regarding this service and its subscription billing; there are countless reports echoing my experience. They have lost their credibility, and I'm in the process of contacting consumer protection agencies. This has been an extremely disappointing experience, especially from such a well-known platform. Avoid at all costs!
Be cautious of the billing practices associated with this service. I signed up for a trial and quickly found the app unworkable, so I canceled shortly after downloading. To my surprise, I was charged for a full year. Customer support is now primarily automated, making it difficult to resolve issues. The service agreement clearly states a trial period, yet I'm being directed to seek a refund from the platform, which has led to hours of frustration. I've never encountered anything like this in my long history with similar services. I strongly advise avoiding this company, as it feels like a scam. My phone's functionality has also been impacted, which seems retaliatory. I can't even access my canceled trial offer. It's disappointing to see such practices. Please stay away!
I've been using this service for a while, and it has truly simplified the process of sending faxes. The platform is user-friendly and allows me to transmit important documents quickly—no need for a traditional fax machine. I appreciate the reliability and security it offers, ensuring my information is safe. Overall, this service has significantly improved my daily workflow, and I highly recommend it to anyone in need of a trustworthy fax solution.
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