Caution regarding the billing practices of this service. I signed up for a 7-day trial but couldn't get the app to function, so I canceled shortly after downloading it. Despite this, I was charged for a full year at $187. The support system has become entirely automated, making it impossible to speak with a real person. The service agreement clearly states a 7-day free trial, yet I was told to seek a refund from the platform, which has resulted in over 8 hours of attempts and numerous requests. I've been informed that the service is responsible for refunds, but this has been an incredibly frustrating experience. It's alarming how this situation has unfolded, especially after nearly 20 years of using this platform. I strongly advise against engaging with this service, as it appears to operate like a scam. Additionally, the platform has restricted my phone's functionality as a form of retaliation. I can't even access the 7-day trial information that I canceled in just a few hours. It's disheartening to witness such practices. I recommend researching complaints regarding this service and its subscription billing; there are countless reports echoing my experience. They have lost their credibility, and I'm in the process of contacting consumer protection agencies. This has been an extremely disappointing experience, especially from such a well-known platform. Avoid at all costs!
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